I really DO NOT Understand them!!

Who don't I understand?
Indians - the way they work, their culture and their attitude towards working.

Yesterday I told my driver that I need the car at 3pm for an appointment at 4pm. (I am using tourist car at the moment, because I am still looking for a reliable driver.)
At 3pm, I called the driver and he said 15mins. I was not very happy but still I could make it on time if he comes in 15mins.
3.15pm - I called again and he told me that his eyes is paining him so he couldn't come.
SxxT!! U can imagine I was already "boiling". Then I asked who will come and pick me? He said "Yah madam, the other driver is on the way" - another 15mins.
Somehow after half an hour, no one has come and I became really pissed. I have my receptionist to call to the boss and complained. He apologised but he blamed me for not letting him know the schedule before hand - that's why all the delayed!! Can u believe it??
Anyway to cut the story short - at 4pm, my "original" driver came (the one with the paining eye) and he wasn't happy at all. Showed me a "black face", because he has to work despite his paining eye. He must be blaming me for so demanding.
Gosh - I mean I didn't need him, arrange other replacement.
Not do-it-only-when-I-called-and-complained. Isn't that the way to work? Or just me? The ppl here just do not understand the meaning of Responsibility??? Do they want me to treat them like a child? Scold them and tell them what to do?

This morning, no driver come at all!!!! Yes I am still at home.
Great great great! The situation with the "un-understandable" driver just became more and more "un-understandable"!


I am extremely angry now. I could just stay at home, but I have an appointment in the afternoon. And I understand the meaning of Responsibility at Work. So no matter how angry I am, I will still go to work. Not like them!!
I really DO NOT Understand them!!

However after these incidents, below is what I gathered:
For me/ or other expatriates the "procedures" to get a pick-up are:
1) Tell the driver what time and place for pick-up
2) Then driver will arrive on time.
2.1) If driver not able to come, he will arrange replacement.
3) No need to call again to confirm, driver will be there.

But for the Indian drivers, they would think like these:
1) Tell me the time, and call me again an hour before if u want me to come on time.
2) If I am not coming, I just would not come. Don't hope I will arrange replacement.
3) Talk to my boss for replacement
4) I will reply: "I do not understand you, Madam."